Support for Aerize products

--- Please select the nature of your support inquiry -- Serial number/registration key Product manuals Application permissions On-screen keyboard displays inappropriately on Storm SD card not visible from device "Save to SD card" via OTA option not available Alerts opens Email inbox instead of SMS Changing Alerts popup pictures Setting tones or vibration for Alerts Alerts popups not occurring Saved messages on SIM popup on boot Optimizer has no icon Other inquiry not listed here

Quick links

• General
• Card Loader
• Alerts
  • "Open" in an SMS opens the Email box instead of SMS
  • How do I change the picture used for the Email popup?
  • How do I set an Audio Alarm or Vibration?
  • Why are popup notifications not being generated?
  • Saved messages stored on the SIM card popup on boot
• Optimizer

Specific to Alerts

"Open" in an SMS opens the Email box instead of SMS

This is generally a permissions issue. See about setting permissions. For this function to work all permissions must be set to allow.
Storm users are reporting that this feature is not working with some versions of the Storm OS. We're hoping that a future stable release of the Storm OS will be reached that will solve this. In the meantime if the Open button functionality is causing undesirable results, please set the Alerts "Enable Direct Inbox" menu item to unchecked.

How do I change the picture used for the Email popup?

Aerize Alerts automatically uses the contacts picture associated with the Email address. These can be changed as normal in the Address Book application. Select a contact and then choose Edit in the menu.

How do I set an Audio Alarm or Vibration?

The device will still play whichever sound you have selected in the active profile for the specified event. These can be modified in Profiles > Advanced > (select a profile) > Menu > Edit.

Why are popup notifications not being generated correctly?

There are a few possibilities.

• Your auto-dismiss value is set too low. This might cause the message to be hidden before you can see it. Try changing the auto-dismiss option to "disabled."
• Your current level of filtering is set too exclusively. If you have "Only show if: Contact has picture" but do not have pictures assigned, or the sender is not in your address book, no notification will be displayed.
• Please also check to see that the correct application permissions are enabled by navigating to BlackBerry Options > Advanced Options > Applications > Aerize Alerts, and pressing the menu key, then Edit Permissions.
• Ensure that Content Protection is disabled. BlackBerry Options > Security Options > General Settings > Content Protection : Include Address Book - No
• Make sure the firewall is disabled for the appropriate type of message. This is in Options > Security > Firewall.
• It may be necessary to restart the device. This can be performed by removing the battery for a moment and then replacing it and allowing the BlackBerry to boot.

SMS messaged saved on the SIM popup on boot

Please disable saving messages to the SIM card. Options > SMS > Leave messages on SIM card > No.

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