* Please allow 72 hours for a response to any inquiry.
"Open" in an SMS opens the Email box instead of SMS
This is generally a permissions issue. See about setting permissions. For this function to work all
permissions must be set to allow.
Storm users are reporting that this feature is not working with some versions of the Storm OS. We're hoping that a future stable release of the Storm OS will be reached that will solve this. In the meantime if the Open button functionality is causing undesirable results, please set the Alerts "Enable Direct Inbox" menu item to unchecked.
How do I change the picture used for the Email popup?
Aerize Alerts automatically uses the contacts picture associated with the Email address. These can be changed as normal in the Address Book application. Select
a contact and then choose Edit in the menu.
How do I set an Audio Alarm or Vibration?
The device will still play whichever sound you have selected in the active profile for the specified event. These can be modified in Profiles > Advanced >
(select a profile) > Menu > Edit.
Why are popup notifications not being generated correctly?
There are a few possibilities.
SMS messaged saved on the SIM popup on boot
Please disable saving messages to the SIM card. Options > SMS > Leave messages on SIM card > No.
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